Refund & Cancellation Policy

You may cancel a paid Octo6 subscription at any time through the billing portal. Cancellation normally takes effect at the end of the current paid billing period, and access continues until that date.

Canceling does not automatically refund charges already paid. We do not charge a cancellation fee.

Subscription fees are generally non-refundable once a billing period has started, except where required by applicable law or where Octo6 approves a request because of a duplicate charge, unauthorized payment, or a material service failure attributable to Octo6.

Octo Credits are closed-loop service-use units for Octo6 features. They are not money, cannot be withdrawn or transferred, and have no cash redemption value.

Credit Packs are generally non-refundable after any included Credits have been consumed. If a refund or chargeback is approved, unused Credits attributable to that purchase are removed. Credits already consumed may create an amount owed and suspend paid usage until resolved.

Prepaid resource terms are not refunded merely because a resource is deleted early. Hourly resources stop incurring new Octo Credit charges after the applicable billing boundary and successful shutdown. Provisioning failures caused by Octo6 return the related Credit debit.

Send the account email, transaction or invoice number, purchase date, and reason for the request to support@octo6.com. Do not send card numbers or other payment credentials.

We review requests against this policy and mandatory consumer law. Paddle may also provide buyer support for payments that it processes as merchant of record.